Learn to get feedback
Some managers are eager to provide feedback to their team and peers, and understand the value of it…until they are on the receiving end of it.
Try to avoid these two common mistakes:
1) Not making it clear enough that you are open to receive feedback; and
2) Getting defensive when you receive constructive feedback, which makes the team less likely to do it again;
When you receive feedback just say “Thank you”. No matter if you agree with it or not, take a moment to reflect on what it means. Put yourself in the shoes of the person who provided the feedback and try to understand the reasoning behind it. Be open with your team about your commitment to create a culture of feedback and make sure to embrace receiving it.
Try the following exercise during your next 1:1 meetings: ask questions such as “What should I stop doing?”, “Where can I provide more support?”, “Does it feel safe enough in this team to provide honest feedback?”.
[This post is part of the series “How to be a better manager” inspired by one of my side projects, Kochi.ai]